Terms of use

The content of these website pages is for your general information and use only. It is subject to change without notice.

Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information found or offered on this website for any particular purpose. You acknowledge that such information may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and written content. Reproduction is prohibited.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse such website(s) or that have any responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Privacy Policy

At MXTREALITY UK LTD, “we” are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation 2018 (GDPR), the data controller is MXTreality UK Ltd. The Courtyard, 4 Evelyn Road, London, United Kingdom, W4 5JL

Information we may collect

We may collect and process the following data about you:

  • Information you provide by filling in forms on our site
  • If you contact us, we may keep a record of it
  • Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, along with the resources you access.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.

Cookies contain information transferred to your computer’s hard drive which help us improve our website and deliver a better and more personalised service.

They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, to customise our website according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our website.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site – see our Cookie policy here (link).

Security of personal information

All information you provide is stored on secure servers in the UK, but we recognise the transmission of information via the internet is not completely secure. So, although we endeavour to protect your personal data, we cannot guarantee the security of data transmitted to our site, which is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Uses made of the information

Other than as described in this privacy policy, we will not pass your information onto any third parties.

We use information held about you in the following ways:

  • To ensure the content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between us.
  • To allow you to participate in interactive features of our service, when you choose to.
  • To notify you about changes to our service.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of MXTreality UK Ltd, our customers or others. This includes exchanging information with other companies and organisations for the purpose of fraud protection and credit risk reduction.

Third Party Web Sites/Links

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates and clients. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Individual Rights

Whilst MXTreality UK Ltd will only obtain very basic personally identifiable information from the forms on our web site (typically name, contact number, organisation and email address), we still observe the rights of individuals in accordance with GDPR, when relevant.

Right of Access

An individual may contact us to instruct the business to provide you with all personal information we hold about you. The provision of your personal information may be subject to:

  • Requesting confirmation of identity in the form of a copy of your photo ID (certified by solicitor)
  • A charge if the request is significant
  • A refusal of the subject access request if it is found to be unsubstantiated or excessive in nature
  • Something permitted by law that allows the business to withhold such data

Right of Rectification

Should you discover we hold incorrect information about you, you may instruct us to append that information.

Right to Erasure

This means that individuals have the right to request personal data is erased and to prevent processing, under certain circumstances.  You have the right to erasure if;

  • The personal data is no longer needed for the purpose which we originally collected or processed it for;
  • The individual withdraws their consent;
  • The individual objects to the processing of their data, and there is no overriding legitimate interest to continue this processing;
  • The individual objects to the processing of their data for direct marketing purposes
  • The business has processed your personal data unlawfully (i.e., in breach of the lawfulness requirement of the 1st principle);
  • The business need to do it, to comply with a legal obligation; or

Right to restrict processing

Individuals have the right to restrict the processing of their personal data in certain circumstances. This means that an individual can limit the way that an organisation uses their data. This is an alternative to requesting the erasure of their data.

  • The individual has the right to request the restriction or suppression of their personal data.
  • This is not an absolute right and only applies in certain circumstances.
  • When processing is restricted, the business may be permitted to store the personal data, but not use it.
  • The individual can make a request to the business for restriction, verbally or in writing.
  • The business will respond within one calendar month to a request.

Right to data portability

The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services.

The right to data portability only applies:

  • To personal data an individual has provided to a controller;
  • Where the processing is based on the individual’s consent or for the performance of a contract; and
  • When processing is carried out by automated means.

Right to object

Individuals have the right to object to:

  • Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
  • Direct marketing (including profiling); and
  • Processing for purposes of scientific/historical research and statistics.
  • The business will stop processing personal data for direct marketing purposes as soon as an email notification is received from the individual.

Rights related to automated decision making including profiling

MXTreality UK ltd does not use such automated decision making or profiling tools.

Right to make a complaint to the Information Commissioner (ICO)

Individuals have the right to raise a complaint with the Information Commissioner (ICO), in relation to any matter relating to individual rights, and the way in which our business stores, processes or deals with such information.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and where appropriate, notified to you by email.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@mxtreality.co.uk

Complaints Policy

We are committed to providing a high quality service and if something goes wrong we want to know. Tell us about it and help us improve our standards, by emailing us with all the details of your complaint to info@mxtreality.co.uk and put the word ‘complaint’ in the subject line.

Modern Slavery Statement – dated: May 2020

MXTREALITY UK LTD is committed to equality in the workplace. The company’s strength and success is built on the effort, integrity and team spirit of its people and its strong ethical sense.

Modern slavery is a violation of human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common, the deprivation of a person’s freedom by another to exploit them for personal or commercial gain.

MXTREALITY UK LTD has a zero tolerance approach to modern slavery and human trafficking. We are committed to ensuring that we act ethically and with integrity in all our business relationships, from within our business or supply chains, contractors, or third parties.